BM
Basani M
1 reviews | Active since Nov 2025
20 Nov 2025, 17:01
Hollard funeral policy
I write this with a broken heart i don't understund how hollard funeral policy work i payed full 6 months waiting period for natural causes now when i claim for my son's policy cover they are changing the waiting period story they said it's 6 months i did pay those 6 months my son passed away after i payed full 6 months he passed away on my 7 months premium pay and they deducted my money even if the declane my claim so I'm not happy about their services even their respond to me it's not making sense because i payed want they want for the waiting period policy
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Replies (2)
Hollard Life's replyOfficial
20 Nov 2025, 17:11Hello Basani M.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team.
Hollard Life's reply20 Nov 2025, 17:11
Official
Hello Basani M.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team.
Hollard Life's replyOfficial
21 Nov 2025, 12:23Hello Basani M.
Thank you for your patience and for giving us the opportunity to address your complaint. Please note that the claim was assessed in accordance with the policy terms and conditions; therefore, the claim decision remains unchanged.
The claim was declined as it falls within the six-month waiting period, with the first cycle month being 25 May.
Please be advised that the complaint has been re-opened by the Ombudsman, who will review the claim outcome and provide feedback directly to you.
Kind regards,
Social Resolutions Team
Thank you for your patience and for giving us the opportunity to address your complaint. Please note that the claim was assessed in accordance with the policy terms and conditions; therefore, the claim decision remains unchanged.
The claim was declined as it falls within the six-month waiting period, with the first cycle month being 25 May.
Please be advised that the complaint has been re-opened by the Ombudsman, who will review the claim outcome and provide feedback directly to you.
Kind regards,
Social Resolutions Team
Hollard Life's reply21 Nov 2025, 12:23
Official
Hello Basani M.
Thank you for your patience and for giving us the opportunity to address your complaint. Please note that the claim was assessed in accordance with the policy terms and conditions; therefore, the claim decision remains unchanged.
The claim was declined as it falls within the six-month waiting period, with the first cycle month being 25 May.
Please be advised that the complaint has been re-opened by the Ombudsman, who will review the claim outcome and provide feedback directly to you.
Kind regards,
Social Resolutions Team
Thank you for your patience and for giving us the opportunity to address your complaint. Please note that the claim was assessed in accordance with the policy terms and conditions; therefore, the claim decision remains unchanged.
The claim was declined as it falls within the six-month waiting period, with the first cycle month being 25 May.
Please be advised that the complaint has been re-opened by the Ombudsman, who will review the claim outcome and provide feedback directly to you.
Kind regards,
Social Resolutions Team