Hollard Funeral Policy

Hollard customer service sucks, I've been calling them since the 12 July even follow up with emails I was given by the receptionist in Braamfontein branch, she took my details promising me that they will call me tomorrow morning, no one called me, I've been sending follow up emails but no response, but when it comes to debit dates they are the first to debit my account but dololo cudtomer service.

My premium is going up again this month and early this year around February I went to southgate branch before they moved to Braamfontein ask them to decrease my benefits coz I couldn't afford it since we've been on salary cut since last year,

We need your service, I cant afford not to have a funeral policy, can someone please sort this out