Hollard funeral policy

Allina from Hollard called me on monday 25th November 2019 to inform me that one of my policy lapsed because for 2 consecutive months there was no money into my bank account. i told her that according to the bank statement it reflects that is has been deducted. she asked that i send her my bank statent and todate she hasn't contacted me. i am worried about my policy and no one seem to bother. i even sent a complaint to hollard bt i havent received a call to them. your urgent assistance will be appreciated. her email address '***' my contact number: ***