Hollard Funeral plan …… its **** !!!!!!!

Good day All Hollard Funeral plan …… its **** !!!!!!! This is to inform everyone about the ****, Hollard Life / Funeral plan Hollard insurance is offering everyone labelled as a Funeral plan. I joined this policy in 2017 +- 11 months ago to assist with a funeral in a time of need, and seeing as a reputable company offered it called Hallard “Well that’s what I thought at the time). I joined as stated about 11 months ago and included my father and father in law in case something happened to them. Main reason is that the financial burden would fall onto me! Hollard terms and conditions was No medicals required!!!! Yes that is the big red flag that was supposed to warn me!!!! But I thought seeing it’s a funeral plan and Not Life insurance it will be legit and thought Hollard would honour a claim in a time of need seeing that they took the premiums on a monthly basis without any issues!!!!!

Well sadly my father passed away in April 2018 due to natural caused (this is what the death certificate stated was the cause) and I started the claim process to assist with the Funeral cost...... It took almost 3 weeks to finalize with multiple emails and calls (not the 72 Hours pay out as advertised) Well the claim was finally rejected and the reason ...... wait for it ..... My father had an existing condition called Gout and this is what caused his death....... Seriously I tried to google this, I think my father is the first person in history that actually died of Gout!!!!!!! I mean *** !!!!!!

I’m in the process of reporting Hollard to the Ombudsman and requested the recording where they told me that my claim is rejected due to the existing condition called GOUT ". When you call the Hollard call centre always informed you that you are being recorded, and this recording will always be available on request “but 3 weeks later and still no mail or response from Hollard. It just shows you the support and assistance you can expect from them in a time of need when you are dealing with a passing of a loved one!!!!! Really sad and unprofessional! I also requested for them to stop the policy until this matter was resolved but I was told “You can cancel the policy if you want to but they will not stop it!!!!! That means the waiting periods will have to start all over again….. maybe I will die of gout next…. Who knows!!!!!! This is the worst **** and service and to think it was from a reputable (well I thought) company called Hollard!!!!! Shocking !!!

So please if you have any of their ****ty and **** policies you are better off stopping them and go to a reputable financial institute that will actually delivers in a time of need!!!! Not give a **** excuse like your father died of GOUT and your claim is rejected !!!!!!!