Hollard funeral plan

Mother in law passed 13 November 2021.Still await airtime to arrange funeral today the service was held a week ago.Yet hollard will not follow up not 1 querrie.This is the 1 of the main selling points.Enquiries at Hollard customer care is fruitless.Someone phoned send sms s sending a voucher and airtime still nothing.Its like we got your money get lost.No peace of mind for the dead or living.