Hollard Funeral is totally pathetic

I Spoke to tshepe olebogeng sometime last month and he said because i am a loyal customer since 2014 he is offering to add benefits to my funeral policy as i did not have any benefits on my policy. I agreed to have this done just to find he created a new policy for me all together. I got an SMS saying i haven't paid my policy. I am very disappointed. After my loyalty to you guys i am being charged for a whole new policy just to have benefits i should be having. This is also a warning that i am shopping around for a new funeral policy and will definitely consider having my loyalty being appreciated elsewhere.