Hollard Funeral Insurance - STAY AWAY - PATHETIC CUSTOMER SERVICE!!

PATHETIC CUSTOMER SERVICE!!

I have sent claims documentation Monday 05/07/2021 this is for a funeral claim - No confirmation received that the docs were received. I called the next day 06/07/2021. I was told the docs were received and the claim will be processed. Today its Friday 09/07/2021 - Still no word from claims when payment can be expected. This is unacceptable. What happened to keeping customers informed. Again I called in being transferred from pillar to post. On my 3rd call I requested a manager by the name of Kani. He promised he will call me back with feedback. Still nothing. I called in after 3pm at least another 5 calls were made requesting to speak to the manager. The agents drop the call. I have been with Hollard for more than 15 years. The service received is pathetic.

It is now 5pm on Friday - Still no claim paid or even the decency to advise me how far the claim process is I have also sent emails to customer care - Another useless bunch

If this type of service is ok with management then that explains the agents I have been dealing with.