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rwillemse R
1 reviews | Active since Jan 2017
17 Nov 2022, 14:39
Hollard funeral
I would not recommend taking out a funeral policy with Hollard, they don't care about the family situation, after taking installments for months they declined the claim after the put me through hoops to run around with claims forms and sending up and down to get stamps from home affairs and the police station
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Hollard Life's replyOfficial
17 Nov 2022, 15:37 Hello Reginald,
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Escalated Complaints Team
Hollard Life's reply17 Nov 2022, 15:37
Official
Hello Reginald,
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Escalated Complaints Team