Hollard Funeral Department Service

I have a funeral policy since 2006 via the Edcon group. In November I cancelled/closed my account with Edgars. I called Hollard to transfer my funeral policy, they sent me a Mandate to fill in for the debit order. I filled in the form and received a confirmation that the debit order will go off on 31 March 2021. To this day the debit order did not go off. I called Hollard, they can't find my id number, I'm then transferred to the Edcon department and the person that can assist me is not available and will call me back. I still haven't received the call. I'm really not satisfied with Hollard or Edgars services, since November I still haven't received any feedback. They are quick to call or SMS you for payment but they can't give you feedback for any questions or service that you require.