MS
Mark S
1 reviews | Active since Sept 2012
14 Jan 2021, 17:58
Hollard Funeral Cover --- Very Disappointed
I have registered a funeral claim to Hollard 5 Jan 2021 and it should pay out within 48 Hours to assist with the cost the funeral .. After a number of calls and mails all the call center agent can say is .. Sir I will escalate it as it is still being assessed .. I then went to a Hollard Customer Centre to assist and still they are not able to assist ... I have logged complaints to Hollard and no call at all .. When a loved one passes one this not need added stress .. Hollard you need to get back to your clients and honor your agreements ... !!
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Replies (3)0
Replies (3)
Hollard Life's replyOfficial
14 Jan 2021, 18:03Hello Mark
We are sorry that your claims experience has led you to contact us with a complaint.
Please provide provide us with your claim or policy number to enable us to investigate.
Regards
Hollard Group Complaints
Hollard Life's reply14 Jan 2021, 18:03
Official
Hello Mark
We are sorry that your claims experience has led you to contact us with a complaint.
Please provide provide us with your claim or policy number to enable us to investigate.
Regards
Hollard Group Complaints
MS
Mark S's updateReviewer Update
14 Jan 2021, 18:07Afternoon .. This I have sent previously so I am not sure you will get back to me !!
Policy ******* - and my number is 0** *** **** ... I really hope that you will give me a call and get this issue resolved ... But lets see !! Regards
Policy ******* - and my number is 0** *** **** ... I really hope that you will give me a call and get this issue resolved ... But lets see !! Regards
MS
Mark S's update14 Jan 2021, 18:07
Reviewer Update
Afternoon .. This I have sent previously so I am not sure you will get back to me !!
Policy ******* - and my number is 0** *** **** ... I really hope that you will give me a call and get this issue resolved ... But lets see !! Regards
Policy ******* - and my number is 0** *** **** ... I really hope that you will give me a call and get this issue resolved ... But lets see !! Regards
MS
Mark S's updateReviewer Update
15 Jan 2021, 12:56Hollard I am sad to say that you did not accept the challenge to return my call .. Nor the integrity take your clients escalations seriously !! Wonder if you even care !!! NO you don't !!!
MS
Mark S's update15 Jan 2021, 12:56
Reviewer Update
Hollard I am sad to say that you did not accept the challenge to return my call .. Nor the integrity take your clients escalations seriously !! Wonder if you even care !!! NO you don't !!!