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KM
Katlego M

1 reviews | Active since Jan 2022

21 Jan 2022, 10:31

HOLLARD FUNERAL COVER THROUGH ACKERMANS

Good day, My Mom (policy holder) passed on in Jan 2021 and I submitted my claim and all required documents on 02/03/2021...I've been copied on their internal emails one person asking the other to send through the docs to them via fax, etc. and still no payout. Frustrating experience

Policy number - ACKPOL***

0
Replies (2)
Hollard Life
Hollard Life's reply21 Jan 2022, 12:34
Official
Hello Katlego
 
We are saddened to hear about the loss of your mom. Please accept our condolences. 

We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time. 

Our customer resolutions team is busy looking into your claim and what went wrong. We will engage with you within five working days. 

Kind regards, 
Escalated Complaints Team 
Hollard Life
Hollard Life's reply02 Feb 2022, 11:59
Official
Hello Katlego

Thank you for you patience while we looked into your matter. Our administrator have confirmed that your claim has been paid. 

We wish you strength during this difficult time. 

Kind Regards
Escalated Complaints Team