KR
Kabelo R
1 reviews | Active since Jun 2021
23 Jun 2021, 13:03
Hollard Funeral Cover Claims
My brother and I submitted funeral claims on Monday and it’s now Wednesday and nothing has been done yet. We submitted at a Daveyton branch and everything was sent to their HO however nothing has been touched and our claims are just hanging.
We are currently at the branch to get assistance and get feedback however they can’t really give us much as nothing has been done and can’t reach anyone from their Head Office when we call. We are having the funeral tomorrow and just can’t do anything since we not getting joy from Hollard.
They are very quick on debit orders but the service on claims is disgusting and sickening with no sense of urgency at all.
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Replies (3)0
Replies (3)KR
Kabelo R's updateReviewer Update
23 Jun 2021, 16:29Hi Natasha,
How is my mom the policy holder when I opened the policy and appear as the policy holder on all documents?
The debits come from me and not my mom, you have not looked into this matter accordingly as your response seems automated cause you sent the same response to my brother too.
Why should I call in when you as Hollard haven’t given me a great service?
I am totally disappointed and disgusted to say the least.
How is my mom the policy holder when I opened the policy and appear as the policy holder on all documents?
The debits come from me and not my mom, you have not looked into this matter accordingly as your response seems automated cause you sent the same response to my brother too.
Why should I call in when you as Hollard haven’t given me a great service?
I am totally disappointed and disgusted to say the least.
KR
Kabelo R's update23 Jun 2021, 16:29
Reviewer Update
Hi Natasha,
How is my mom the policy holder when I opened the policy and appear as the policy holder on all documents?
The debits come from me and not my mom, you have not looked into this matter accordingly as your response seems automated cause you sent the same response to my brother too.
Why should I call in when you as Hollard haven’t given me a great service?
I am totally disappointed and disgusted to say the least.
How is my mom the policy holder when I opened the policy and appear as the policy holder on all documents?
The debits come from me and not my mom, you have not looked into this matter accordingly as your response seems automated cause you sent the same response to my brother too.
Why should I call in when you as Hollard haven’t given me a great service?
I am totally disappointed and disgusted to say the least.
Hollard Life's replyOfficial
24 Jun 2021, 09:32Hello Kabelo
Thank you for taking my call. As discussed we will contact your mom for the required consent to process the claim.
Kind Regards
Natasha Vos
Thank you for taking my call. As discussed we will contact your mom for the required consent to process the claim.
Kind Regards
Natasha Vos
Hollard Life's reply24 Jun 2021, 09:32
Official
Hello Kabelo
Thank you for taking my call. As discussed we will contact your mom for the required consent to process the claim.
Kind Regards
Natasha Vos
Thank you for taking my call. As discussed we will contact your mom for the required consent to process the claim.
Kind Regards
Natasha Vos
Hollard Life's replyOfficial
25 Jun 2021, 09:37Hello Kabelo
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved.
Wishing you and your family strength during this time.
Kind regards,
Natasha Vos
Hollard Life's reply25 Jun 2021, 09:37
Official
Hello Kabelo
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved.
Wishing you and your family strength during this time.
Kind regards,
Natasha Vos