HOLLARD FUNERAL COVER

DO NOT TAKE OUT ANY HOLLARD FUNERAL PLANS - THEY WILL ***** TOUR MONEY

This is to do with their funeral cover. I had taken out a policy in 2000 for my family via a call center. It was for myself, spouse, 1 child and my parents - both Mom and Dad. I then over the years added my 2 additional children. This policy was with ABSA and Hollard.

Then Hollard went on their own and changed all their policy numbers as well as dependents on the schedule. With me not really being informed of this at all. Then in 2020 I got a lovely call from the call center to thank me for my loyalty and offered me an ADDITIONAL policy to run in TANDEM with my current policy. Which included myself, spouse, 3 children and 2 parents. I trusted them and said yes.

Now that both my parents have passed away, and i want to claim against policies. They can not be found. I received 1 pay out not 2, which was for my Mom. But there is no record at all of my Dad. And no one told me that at a certain age your children drop off the policies without being informed or asked, and yet the installment stays the same.

I am still trying to get answers and every time I call they tell me it has been escalated and a supervisor will be in touch. I am still waiting