Hollard Funeral Cover after service - No payment for claim

Hollard Funeral cover after service is ****! I'm so frustrated with the service of Hollard Funeral Cover. My Mother died on 11 Aug. On the 13th of Aug 2020 we phoned Hollard and got the whole process of what to do for our claim to be paid out. They promised us it would take 48hrs until money will be paid to our account for the funeral. Never te less the money is still NOT paid.

We submit the claim on the 13th of August to Hollard using the email *** We also phoned and confirmed they did receive our claim and 48 hrs it will be paid. We went and borrowed money to do the Funeral as She must be buried

No the loan supplier want their money back as we promised we will pay back within 48 hrs.

We phoned daily with the same excuses and there is NO managers of people in higher positions to talk to or to complain. Our call history is as such; Imanual-*** Imanual-*** ***-no name Chriselle-*** Bianca-*** Montsenjane - didn't even continue our conversation once she couldn't provide us with feedback and just put the line down

WHAT can we do? how are we going to get our money from Hollard? We paid our policy each and every month and now this service???

Hollard im also going to social media and other platforms because you are fooling the people with false promises

Wish I could give you a NO star because your service don't even represent one star!