Hollard Funeral claim department

<p>I am so unhappy with the Hollard service that when you call they send you from pillar to post and agents or whatever they call them will ask you same questions saying it is security questions but can't assist. I spoke to 5 DIFFERENT consultants still NO joy. I WAS ON THE PHONE FOR 20 minutes without JOY still. This companies they are so quick to promote and debit your account but dont train their staff to handle claims. I CAN'T BE GOING THROUGH ALL THIS AFTER THE LOSS OF MY MOTHER.</p>