Hollard funeral claim delay

Hollard is unreliable i had to borrow money to burry my husband who died on tbe 25th November 2020 I called Holland after 10am on the same day of his passing and gave consultant email address to send claim forms to aftter an hour no forms were sent i kept on calling for weeks asking for forms. Eventually i got some in january 23 and 26 January 2021 sent completed forms back.. Since then ive been waiting for payment.. Since the 2nd feb consultant said claim is waiting for payment ive been calling daily