RJ
Raole J
1 reviews | Active since Nov 2015
21 Jan 2021, 09:08
Hollard Funeral Claim
My experience has been one of frustration. In the process of submitting a funeral claim (14 Jan 2021 @ 17:13pm) and it has taken a week just to ascertain that the correct documents has been received. Have spoken to various people (Kedibone, Emanuel, Puleng, Bianca and Brenda). Please do keep your customers in the loop during the process as we are already going trough a difficult time and does not need the frustration of a funeral claim not being paid out in time.
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Replies (2)
Hollard Life's replyOfficial
21 Jan 2021, 11:53 Hello Raole
We are sorry that your claims experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Group Complaints
Hollard Life's reply21 Jan 2021, 11:53
Official
Hello Raole
We are sorry that your claims experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Group Complaints
RJ
Raole J's updateReviewer Update
25 Jan 2021, 09:05At this point I must concur that Hollard has become useless and leaves me flabbergasted as how ineffective they have become in meeting their clients needs. As we speak my claim is still not sorted after Palesa confirmed that it would be process by today (25/01/2021). Please Hollard, get your house in order. Very dissatisfied with your service.
RJ
Raole J's update25 Jan 2021, 09:05
Reviewer Update
At this point I must concur that Hollard has become useless and leaves me flabbergasted as how ineffective they have become in meeting their clients needs. As we speak my claim is still not sorted after Palesa confirmed that it would be process by today (25/01/2021). Please Hollard, get your house in order. Very dissatisfied with your service.