EP
Elize P
1 reviews | Active since Jan 2020
18 Aug 2020, 10:04
Hollard Funeral Benefit
My dad has had a Hollard Funeral Policy since 1996. He passed away on 21 July 2020. We have been struggling to claim his funeral benefit ever since. All documentation submitted on 23 July 2020. No response, Numerous phone calls and re-submission of documents via e-mails. The e-mails are being read, but no response. This is ridiculous.
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Replies (2)
Hollard Life's replyOfficial
18 Aug 2020, 10:34Hello Elize Pieterse
We are truly sorry for the loss of your dad and your claims experience during this difficult time.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
We are truly sorry for the loss of your dad and your claims experience during this difficult time.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
Hollard Life's reply18 Aug 2020, 10:34
Official
Hello Elize Pieterse
We are truly sorry for the loss of your dad and your claims experience during this difficult time.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
We are truly sorry for the loss of your dad and your claims experience during this difficult time.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
EP
Elize P's updateReviewer Update
21 Aug 2020, 13:20Since the response from Hollard Life, on 18 August @ 10:34, Hollard Life still hasn't responded or contacted me with an update on my dad's funeral claim. Claim documentation was submitted on 23 July 2020. Please can someone contact me?
EP
Elize P's update21 Aug 2020, 13:20
Reviewer Update
Since the response from Hollard Life, on 18 August @ 10:34, Hollard Life still hasn't responded or contacted me with an update on my dad's funeral claim. Claim documentation was submitted on 23 July 2020. Please can someone contact me?