Hollard Funeral bad service

I have a funeral policy with hollard that is more than 2 years, last year may I increased the cover to include my father an mother in law. Last week Monday my father in law passed away, I went to hollard on Wednesday to submit a claim only to be told that because my father in law's policy is less than a year ( 11 months), I need to furnish them with a medical report from the hospital.

I went to hospital, paid 400 for the medical report, submitted the documents at wonderpark branch on Monday. I didn't receive any communications from them until I personally went to the branch again today only to be told that now that the assesors need a reposrt from the doctor. The other report from the doctor that hollard requires need money that I don't have. Hollard is coming with strategies not to pay my claim. The old man was laid to rest last week Saturday with money borrowed from mashonisa with the hope that the money would have been paid by hollard.

I discourage anyone from doing business with Hollard, they are greedy and their priority is not to serve their clients but to enrich themselves.