Hollard Funeral

Called Hollard Funeral call centre on the 04th Oct 2017 to log a claim as my father in law passed away on the 03rd Oct 2017. Filled out all the documents and finally got the death certificate on the 05th Oct 2017 and forwarded it to the necessary mailbox.

Claim - (wf_ ********** 81)

The issue I have is that through the whole process nobody calls you, all the time you have to call in and follow-up on your claim, nobody calls you to say documents are outstanding or to say we have received everything.

So mailing everything on Thursday one is under the assumption that everything has been finalised, but nobody calls you to request , update or feedback.

Customer service is not even lacking at Hollard its non existent. If I could cancel this policy I would and I would be advising anyone I chat to never ever use them. But I have been paying for a couple of years now and would unfortunately loose out on all the money that I have already paid to date.

How about an SMS service to update the customer on the status of their claim, how about on of your many call agent calling the client at least once during this difficult period.