HOLLARD FAIL TO RETRIEVE INFORMATION ON OLD POLICIES

One of our staff members has taken out a Hollard policy in 2004, and is now due to retire, I have tiredly tried to get hold of someone at Hollard who could help me find out its worth and procedures to access the funds, but because it is an "old" policy it does not reflect on the normal system. the first person said he see it here but he can't give any information because he is not a broker, gave me a number, but that number and email adress does not answer or reply. Tried the call centre again three more times without luck. I tried contacting a local broker, who didn't even know he is a broker for them! He helped me because we are clients and said I should send things through to a service e-mail adress. this is now 3 work days later and I still did not get any response from Hollard. Horribly frustrated. Will most certainly never do business with them again and will advise others not to do business with them either!