Hollard endangers lives in COVID

I submitted a Funeral claim over a month ago. At the same time as other claims with other companies. All other companies paid out with the same documentation that I sent to Hollard. Yet Hollard insisted that I endanger myself and go to a bank branch to get a stamped bank statement......in the middle of the 4th waive of COVID19. The initial bank statement submitted was on a bank letterhead, But Hollard insisted on being difficult with me. In the most dangerous time of COVID19. Hollard insisted that I put myself and my family at risk to fulfil a ridiculous request of theirs. Yet they have systems to verify my bank details. Is this how you 'HELP' your customers after losing a loved one??????