Hollard /Edgars cancelled a policy because of a system migration

POLICY NUMBER: SPFP ********** 100P ACCOUNT NUMBER: ********** ********** 23933 I signed and accepted a Parent Funeral Policy through Edgars underwritten by Hollard which I was paying together with my monthly instalment. I received an updated document last on 24 Oct 2014 and I mailed Edgars last week to request updated policy documents. They reverted to me stating that the policy was cancelled. I have never cancelled this Parent Funeral Cover and assumed that it formed part of my instalment each month. This is completely unacceptable, who cancelled this? Who gave Edgars the right to cancel something that I signed up for. This is the only funeral plan I have for my parents and if anything happened to either one of them, I would have been in a very difficult situation. The negligence of Edgars has placed me in serious risk as my dad had a heart attack and a stroke - what if he had passed away??? Policy is now reinstated but Edgars and Hollard have yet to establish and quantify the risk they have placed me in for the last 4 years and I await compensation in this regard. I have referred this matter to the short term insurance ombudsman and I await feedback ref- Our ***/ ********** 3