1 reviews | Active since Apr 2025
Hollard
My mom took a policy with Hollard in 2008. She insured her kids and my stepfather who sadly passed on (14 March 2025 ) i then sent all the documents on the 14 March 2025 and nothing happened until i made a follow up and was told to re send all the documents which I did on 3 April 2025.
Hollard then sent a message saying everything is being processed. On the 8th April 25 after I made another follow up she got an sms asking for her to send a lobola letter or marriage certificate which she does not have those and Hollard is saying they cant process the claim without those letters .
When I asked the call centre agent on why was my mom not told about the marriage before she took the policy and she could not answer.
Avbob paid without marriage certificate why is Hollard require such now and not advised my mom not to take one for him if they were not married yet.
now she has made a claim and they are now taking her from pillar to post .
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
Avbob paid without all the things that Hollard is asking for . My question is if my mom re**** only at Hollard it means that the deceased was still going to be lying at the mortuary?
Can you just pay the same way as you were deducting the premium. I am not going to back down until Hollard does right by my mom
Avbob paid without all the things that Hollard is asking for . My question is if my mom re**** only at Hollard it means that the deceased was still going to be lying at the mortuary?
Can you just pay the same way as you were deducting the premium. I am not going to back down until Hollard does right by my mom
We are sorry for the delay in resolving your matter and assure you that we are looking into your claim.
Kind Regards,
Social Resolutions Team
We are sorry for the delay in resolving your matter and assure you that we are looking into your claim.
Kind Regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. The claim has been paid. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. The claim has been paid. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team