AM
Anchen Miles-Hope
1 reviews | Active since Dec 2017
28 Jun 2023, 00:36
Hollard doesn't assist
In 2019 my ex husband, who is on my funeral policy, passed away. His wife at the time told him in my daughter that we have to pay for the funeral. Everything was so chaotic and emotional for my daughter, I forget about the funeral policy at Hollard. I've paid cash for everything. Last week I've realised that I have a funeral benefit for him, and that I've been paying every month for it. When I contacted Hollard, they told me that the can't help me due to the fact that I don't have the BI1663 form. WHERE ON EARTH MUST I GET THAT FORM NOW???? It was a state hospital and his wife is now missing in action. I have the death certificate and his certified ID. But Hollard isn't willing to reimburse me. I've asked whether I can get an affidavit from SAPS to declare that he did die. They just pull up their shoulders and say "Well, that's what it is." I am not happy with how they handle this difficult situation!
Helpful (0)
Replies (4)0
Replies (4)
Hollard Life's replyOfficial
28 Jun 2023, 08:40Hello Anchen,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with the policy number so we can assist.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with the policy number so we can assist.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply28 Jun 2023, 08:40
Official
Hello Anchen,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with the policy number so we can assist.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with the policy number so we can assist.
Kind Regards,
Escalated Complaints Team
AM
Anchen Miles-Hope's updateReviewer Update
28 Jun 2023, 08:56The underneath has been emailed on 13 June 2023. NO RESPONSE AS YET
To whom it may concernPlease change the following information on the following policies:
**** policy holder ID nr: ***
* policy holder: Anchen Miles-Hope (got married)* take off: T Jacobs (he passed away in February 2019 - please submit the claim on my behalf, I did send an email regarding that).... I did send all the necessary documents in the meantime except the BI 1663.* change all A Keyter to A Miles-Hope* add a beneficiary: Name: E Miles-Hope, Date of birth: 1971-09-06 Relationship: wife Share: 100%
***1* starting date of policy is wrong - must be 1 July 2008* policy holder ID nr: ***
* policy holder: Anchen Miles-Hope (got married)* change all A Keyter to A Miles-Hope (Anchen)* change B Keyter to B Jacobs (her surname changed) (Bernadette)* add A Jacobs (my daughter) - 9 March 2001 (Anchene)* add E Miles-Hope (my wife) - 6 September 1971 (Elizabetha)* add BA Hope (my dad) - 2 December 1942 (Brian)
Address:610 Bonanza streetHelderkruin View nr 22HelderkruinRoodepoortJohannesburg1724
When done, please send me the updated policies asap.What happens if the policyholder and the beneficiary for proceeds die at the same time?
Regards.Anchen Miles-Hope
To whom it may concernPlease change the following information on the following policies:
**** policy holder ID nr: ***
* policy holder: Anchen Miles-Hope (got married)* take off: T Jacobs (he passed away in February 2019 - please submit the claim on my behalf, I did send an email regarding that).... I did send all the necessary documents in the meantime except the BI 1663.* change all A Keyter to A Miles-Hope* add a beneficiary: Name: E Miles-Hope, Date of birth: 1971-09-06 Relationship: wife Share: 100%
***1* starting date of policy is wrong - must be 1 July 2008* policy holder ID nr: ***
* policy holder: Anchen Miles-Hope (got married)* change all A Keyter to A Miles-Hope (Anchen)* change B Keyter to B Jacobs (her surname changed) (Bernadette)* add A Jacobs (my daughter) - 9 March 2001 (Anchene)* add E Miles-Hope (my wife) - 6 September 1971 (Elizabetha)* add BA Hope (my dad) - 2 December 1942 (Brian)
Address:610 Bonanza streetHelderkruin View nr 22HelderkruinRoodepoortJohannesburg1724
When done, please send me the updated policies asap.What happens if the policyholder and the beneficiary for proceeds die at the same time?
Regards.Anchen Miles-Hope
AM
Anchen Miles-Hope's update28 Jun 2023, 08:56
Reviewer Update
The underneath has been emailed on 13 June 2023. NO RESPONSE AS YET
To whom it may concernPlease change the following information on the following policies:
**** policy holder ID nr: ***
* policy holder: Anchen Miles-Hope (got married)* take off: T Jacobs (he passed away in February 2019 - please submit the claim on my behalf, I did send an email regarding that).... I did send all the necessary documents in the meantime except the BI 1663.* change all A Keyter to A Miles-Hope* add a beneficiary: Name: E Miles-Hope, Date of birth: 1971-09-06 Relationship: wife Share: 100%
***1* starting date of policy is wrong - must be 1 July 2008* policy holder ID nr: ***
* policy holder: Anchen Miles-Hope (got married)* change all A Keyter to A Miles-Hope (Anchen)* change B Keyter to B Jacobs (her surname changed) (Bernadette)* add A Jacobs (my daughter) - 9 March 2001 (Anchene)* add E Miles-Hope (my wife) - 6 September 1971 (Elizabetha)* add BA Hope (my dad) - 2 December 1942 (Brian)
Address:610 Bonanza streetHelderkruin View nr 22HelderkruinRoodepoortJohannesburg1724
When done, please send me the updated policies asap.What happens if the policyholder and the beneficiary for proceeds die at the same time?
Regards.Anchen Miles-Hope
To whom it may concernPlease change the following information on the following policies:
**** policy holder ID nr: ***
* policy holder: Anchen Miles-Hope (got married)* take off: T Jacobs (he passed away in February 2019 - please submit the claim on my behalf, I did send an email regarding that).... I did send all the necessary documents in the meantime except the BI 1663.* change all A Keyter to A Miles-Hope* add a beneficiary: Name: E Miles-Hope, Date of birth: 1971-09-06 Relationship: wife Share: 100%
***1* starting date of policy is wrong - must be 1 July 2008* policy holder ID nr: ***
* policy holder: Anchen Miles-Hope (got married)* change all A Keyter to A Miles-Hope (Anchen)* change B Keyter to B Jacobs (her surname changed) (Bernadette)* add A Jacobs (my daughter) - 9 March 2001 (Anchene)* add E Miles-Hope (my wife) - 6 September 1971 (Elizabetha)* add BA Hope (my dad) - 2 December 1942 (Brian)
Address:610 Bonanza streetHelderkruin View nr 22HelderkruinRoodepoortJohannesburg1724
When done, please send me the updated policies asap.What happens if the policyholder and the beneficiary for proceeds die at the same time?
Regards.Anchen Miles-Hope
AM
Anchen Miles-Hope's updateReviewer Update
28 Jun 2023, 14:19Thank you for your response. I'll be waiting for the email consisting of all the details.
AM
Anchen Miles-Hope's update28 Jun 2023, 14:19
Reviewer Update
Thank you for your response. I'll be waiting for the email consisting of all the details.
Hollard Life's replyOfficial
29 Jun 2023, 12:20Hi Anchen,
Kindly note i sent the forms yesterday.
Kind Regards,
Escalated Complaints Team
Kindly note i sent the forms yesterday.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply29 Jun 2023, 12:20
Official
Hi Anchen,
Kindly note i sent the forms yesterday.
Kind Regards,
Escalated Complaints Team
Kindly note i sent the forms yesterday.
Kind Regards,
Escalated Complaints Team