HR
Henriette R
1 reviews | Active since Feb 2012
13 Sept 2020, 14:50
Hollard does not pay out insurance claims
After being retrenched I asked to claim on my holkard insurance. This has been a huge fight for almost 4 months. Now again I am receiving sms messages to pay my account. If I go to the store I am told to wait if I phone they don't answer it or keep me on hold for more than an hour finishing all my airtime. Again I now received messages to pay my account. Please be advised that we have not received payment for your Edgars Sa Account. R2,881.21 is now payable.Please call ***
Not even mentioning the fact that I always had a good payment history. I just simply do not have the funds so if Hollard doesn't want to pay why did I pay insurance for years and years!
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Replies (2)
Hollard Life's replyOfficial
14 Sept 2020, 08:56 Hello Henriette
We are sorry that your claims experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
We are sorry that your claims experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
Hollard Life's reply14 Sept 2020, 08:56
Official
Hello Henriette
We are sorry that your claims experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
We are sorry that your claims experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
HR
Henriette R's updateReviewer Update
10 Nov 2020, 16:46Another two months has passed. Edgar phones me three times a week at a R80 cost each time. The exorbitant fees will not allow me to catch up on the outstanding monthly fees. Still I app**** for assistance on June. Nothing NADA. To anyone else who wants to open an account. Please think twice even if you pay for years the moment you need their insurance they pull up their shoulders they send you from pillar to post. Scream at you it is your responsibility to pay your account. Even though we are in a global pandemic and My account had perfect payment history for more than a decade. I am beyond despair about this situation as I am being held hostage by them and their inability to complete an insurance claim. Now with each call the costs go up and up. I need help desperately customer service kers me on hold for hours and then puts the phone down. No one to talk to to assist. Send the documentation 19 times REALLY 19 TIMES. STILL NO RESPONSE NO HELP JUST SCREAMS to pay my amount in full?
HR
Henriette R's update10 Nov 2020, 16:46
Reviewer Update
Another two months has passed. Edgar phones me three times a week at a R80 cost each time. The exorbitant fees will not allow me to catch up on the outstanding monthly fees. Still I app**** for assistance on June. Nothing NADA. To anyone else who wants to open an account. Please think twice even if you pay for years the moment you need their insurance they pull up their shoulders they send you from pillar to post. Scream at you it is your responsibility to pay your account. Even though we are in a global pandemic and My account had perfect payment history for more than a decade. I am beyond despair about this situation as I am being held hostage by them and their inability to complete an insurance claim. Now with each call the costs go up and up. I need help desperately customer service kers me on hold for hours and then puts the phone down. No one to talk to to assist. Send the documentation 19 times REALLY 19 TIMES. STILL NO RESPONSE NO HELP JUST SCREAMS to pay my amount in full?