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Penny M
1 reviews | Active since Jul 2019
06 Oct 2020, 10:25
Hollard does not pay and we are not the only ones
My father passed on the 12th of June. All paperwork was submitted via Standard bank for the funeral claim. Surprise, nothing yet. Anyone who has insurabce with Hollard I will warn. I will never consider Hollard ever. Disappointing.
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Replies (2)
Hollard Life's replyOfficial
07 Oct 2020, 08:43Hello Penny Mitton
We are truly sorry for the loss of your dad and your claims experience that has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
We are truly sorry for the loss of your dad and your claims experience that has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
Hollard Life's reply07 Oct 2020, 08:43
Official
Hello Penny Mitton
We are truly sorry for the loss of your dad and your claims experience that has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
We are truly sorry for the loss of your dad and your claims experience that has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
PM
Penny M's updateReviewer Update
10 Oct 2020, 18:44Thank-you that this has been settled. I do however suggest that the process of claims are looked at and receipt of e-mails are automatically responded to to improve service.
PM
Penny M's update10 Oct 2020, 18:44
Reviewer Update
Thank-you that this has been settled. I do however suggest that the process of claims are looked at and receipt of e-mails are automatically responded to to improve service.