Hollard does not even know what they doing

Hollard has been deducting money in my account for the past 3 months yet I have no policy with them, sent several emails, no reply, contacted them the lady I spoke to assured me that it wont happen again, the second month same thing happened called their call centre the lady forwarded papers saying I took a policy yet the intial of me and the person they confusing me with are not the same our ID numbers are not the same the address is not the same, told them its not me the lady told me she doesn't know how it got mixed up, she said she will forward matter with Management its been a month no response from management nothing. Hollard fails to pick up such little stupid mistakes, for 3 months Hollard cant see that they deducting from wrong client, worse I have spoken to your assistance more than 2 times still no one is getting back at me, im going to sue the company and I want my money.