SM
Sipokazi M
1 reviews | Active since Jul 2021
28 Jul 2021, 10:35
Hollard does not care about the clients
My father has passed away i submitted a claim to hollard on the 20th of July till today i have not received my policy money. They have closed all their branches so i have no where to go but to keep on calling them,till today i have been assisted they keep on telling about backlog of claims they have whereas they deduct my money every month. They even deducted my father's premium whereas i have a pending claim with them
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Replies (2)
Hollard Life's replyOfficial
28 Jul 2021, 10:55Hello Sipokazi
We are saddened to hear about the loss of your father. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong.
Kind regards, Natasha Vos
We are saddened to hear about the loss of your father. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong.
Kind regards, Natasha Vos
Hollard Life's reply28 Jul 2021, 10:55
Official
Hello Sipokazi
We are saddened to hear about the loss of your father. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong.
Kind regards, Natasha Vos
We are saddened to hear about the loss of your father. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong.
Kind regards, Natasha Vos
Hollard Life's replyOfficial
28 Jul 2021, 11:34Hello Sipokazi
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved and claim has been paid.
Wishing you and your family strength during this difficult time.
Kind regards, Natasha Vos
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved and claim has been paid.
Wishing you and your family strength during this difficult time.
Kind regards, Natasha Vos
Hollard Life's reply28 Jul 2021, 11:34
Official
Hello Sipokazi
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved and claim has been paid.
Wishing you and your family strength during this difficult time.
Kind regards, Natasha Vos
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved and claim has been paid.
Wishing you and your family strength during this difficult time.
Kind regards, Natasha Vos