TM
Tshepi M

1 reviews | Active since Jul 2018

22 Dec 2020, 09:01

Hollard does not care

Hollard will bring even more pain to what you already feel after losing a loved one My dad passed on the 8th of December i made a claim on the 10th and had advised the funeral will be on the 15th ,the consultants helping me assured me that the claim would be processed asap , but unfortunately that was not the case Hollard paid out the claim night before the funeral ,leaving us having to run to the bank and loan shark to get funds to give my father a decent send off i than suffered an asthma attacked which also caused my blood pressure to be high to to the stress of not knowing what will i do with my dad funeral

Hollard did not stop there , they carry on to cause us even more pain as we sent a claim for my father life policy. We being told of documents that we submitted and the lady i spoke to seems not to even care as i explain to her that those documents have been submitted .

i have been to the Hollard office in parktown 3 times now and not finding joy at all Hollard will debit their premium but will fail to meet their end of the deal leaving you in debt as you try to give your loved one a decent sent off

They just don't care.

0
Replies (1)
Hollard Life
Hollard Life's reply22 Dec 2020, 09:49
Official
 Hello  Tshepi Makhubela 
We are truly sorry for the loss of your dad and your claims experience that has led you to contact us with a complaint.

The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.

Regards
Hollard Group Complaints