Hollard - Disgusting service

I am utterly disgusted with Hollard Life insurance. My husband has requested to cancel his life policy with Hollard since 19th January 2026. We have received an email to complete a cancellation form in which we stated that we want this policy cancelled and stopped by 31st January 2026, as our new policy started on 1 February 2026. We have even received a call close to end of January from a lady to confirm cancellation and asking questions as to why we would like to cancel. On 2 February 2026, Hollard still went ahead and deducted a premium for this policy. We have been calling ever since and spoken to different people to have this policy cancelled and have this premium reversed as it was done after 31st January 2026(end date of policy). To date we are still not getting any joy and have even spoken to a Team Leader Thulani Khanye that has advised us that he has the authorization to cancel this policy and a refund would be processed which was on Friday, 13th February 2026.

We have contacted a week later Friday, 20th February 2026, only to be told by one of the agents this policy is still showing active on the system. We have requested to speak to the Team Leader Thulani which was currently in a meeting and left our contact details to be called back, to which we have received no communication or call back. We have even sent an email and still no response.

On Wednesday, 25th February 2026, we called again requesting to speak to Thulani Khanye whereby he was in a meeting again. We left our contact details for him to call us and was informed that he would contact us before 12pm on the day, till today still no response or feedback received. We've sent another email requesting confirmation of this policy being cancelled and payment reversed. Later the afternoon on Wednesday, 25th February 2026, we just received an email with a confirmation letter, stating policy has been cancelled effective 1 February 2026. Till date today, 3 March 2026, no refund has been processed and yet again Hollard has deducted another premium for this life policy yesterday, 2 March 2026.

We have tried calling this morning, 3rd March 2026 and again informed that Thulani Khanye is in a meeting with no other Team Leader or someone to assist us in getting this matter sorted.

This is highly disgusting service and unacceptable for a well-known company as Hollard to be treating it's clients this way. When asking you to sign up for a policy they are quick to arrange documentation and debit order setup, but when requesting to cancel and a refund to be processed it is putrid.

I will in not advise anyone to do business with Hollard whatsoever, as their service completely sucks.

I am still awaiting feedback from Hollard and a refund for both 2 February 2026 and 2 March 2026 premiums to be reversed.