Hollard disappointment

Good day,

Let me start of by saying that I am not impressed with the service that I received up to now from Hollard. I emailed the am stating again that I am not sure who I should be talking to.

I sent an email on Hollard’s site (around the 26 August 2020) and received the automatic reply, which indicated that I will be contacted within 2 working days. The 28 September 2020 again and called. The 27 October 2020 again. Needles to say that no one contacted me.

When I phoned on the 28 September 2020, I explained the purpose of my call, I was transferred to someone that can ‘help’ me, I explained the purpose of my call again and once again I was transferred to someone that can ‘help’ me. The phoned ringed for more than 5 minutes before I gave up and hanged up.

If this is the type of service that my loved once will get if they need to claim one day, I need to look at a different service provider. My concern was that I have policies, that I am still paying for, but some of the cover was for a different service provider and others I arranged myself, example Personal Protection Plan Policy, Hospital Cash, Premium Life Rider and funeral cover.

I need to know which ones are still active? I asked for Hollard to assist me and ensure that I get proof of all the cover that I have with Hollard as well as the proof that it is not the service provider policies anymore.