AM
Alice M
1 reviews | Active since Jan 2020
11 Oct 2022, 08:05
Hollard Device Insurance
In June I filed a complaint with Edgars/Hollard Device Insurance. The phone I had insured with them was damaged in 2019 so I claimed and they replaced it but continued to bill me for the next 2 years after that claim for the damaged phone as well as the replacement phone.
I emailed them to get the matter resolved in Jun (this year) and they haven't gotten back to me regarding the matter.
Helpful (0)
Replies (4)0
Replies (4)
Hollard Life's replyOfficial
11 Oct 2022, 08:57Hello Alice,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with either your identity number, claim number or policy number so we can assist.
Kind Regards, Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with either your identity number, claim number or policy number so we can assist.
Kind Regards, Escalated Complaints Team
Hollard Life's reply11 Oct 2022, 08:57
Official
Hello Alice,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with either your identity number, claim number or policy number so we can assist.
Kind Regards, Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with either your identity number, claim number or policy number so we can assist.
Kind Regards, Escalated Complaints Team
AM
Alice M's updateReviewer Update
18 Oct 2022, 19:49Update:
Hollard reached out after this review was posted. The matter was finally dealt with and resolved; they will be refunding me. The only qualms I have beyond this are that the refund is being deposited into the Edgars account as opposed to (being deposited) directly to me.
Hollard reached out after this review was posted. The matter was finally dealt with and resolved; they will be refunding me. The only qualms I have beyond this are that the refund is being deposited into the Edgars account as opposed to (being deposited) directly to me.
AM
Alice M's update18 Oct 2022, 19:49
Reviewer Update
Update:
Hollard reached out after this review was posted. The matter was finally dealt with and resolved; they will be refunding me. The only qualms I have beyond this are that the refund is being deposited into the Edgars account as opposed to (being deposited) directly to me.
Hollard reached out after this review was posted. The matter was finally dealt with and resolved; they will be refunding me. The only qualms I have beyond this are that the refund is being deposited into the Edgars account as opposed to (being deposited) directly to me.
Hollard Life's replyOfficial
21 Oct 2022, 08:54Hi Alice,
Thank you for advising that the matter was dealt with.
Kind Regard,
Escalated Complaints Team
Thank you for advising that the matter was dealt with.
Kind Regard,
Escalated Complaints Team
Hollard Life's reply21 Oct 2022, 08:54
Official
Hi Alice,
Thank you for advising that the matter was dealt with.
Kind Regard,
Escalated Complaints Team
Thank you for advising that the matter was dealt with.
Kind Regard,
Escalated Complaints Team
AM
Alice M's updateReviewer Update
14 Nov 2022, 14:44Final Update on this matter:
Hollard kept their word (after the matter had been escalated)... I received the refund.
Hollard kept their word (after the matter had been escalated)... I received the refund.
AM
Alice M's update14 Nov 2022, 14:44
Reviewer Update
Final Update on this matter:
Hollard kept their word (after the matter had been escalated)... I received the refund.
Hollard kept their word (after the matter had been escalated)... I received the refund.