Hollard deliberately delay payment

I recently lost my mother, i prepared a claim for Hollard life so that we could do whatever plans we deemed fit for a dignified burial. Not to mention that Hollard life was my main funeral plan as they would cover large part of my cost. It is extremely disappointing to mention that they have not paid me to date. For a period of three working days now, the claim has been escallated to payment section but i receive none of it from my side. This is disgusting to say the least. I asked to speak to a manager i was put through to nobody on several occasions today. All what they promise they don't fullfill at all e.g they promised to send me sms n references etc to no avail. I'm getting poor service that one can get.