Hollard de*****ed me more than R10 000

Hollard has ****med me more than R10 000. Last year around September, Hollard had send out consultants to advise Government employees to consolidate their policies and pay less premium. It sounded like a good idea. I also consolidated mine, not knowing it was a ****. My monthly debit continued though my bank account and I told myself that maybe the consolidating was not successful. This month I was checking something through my pay slip. I realized that I was double debited by Hollard. I went to their office, and I was told that according to their system I did not cancel the other policies. I told them that the consultant that was helping us called their office three times for me to speak to the call center consultants in order for me to cancel those policies and I canceled them over the phone. I then called the consultant and he confirmed that he assisted me to cancele the policies and consolidated them. But I was told that their system does not have cancelation or request to consolidate and i was told that Hollard has cancel their contract with that company because they did bad things. Which is non of my business because my money is taken by Hollard and not the consultant. I was promised a refund for my one policy after they have done their investigation and reconciled the two policies. On Thursday I was called to confirm my banking details. Saturday morning going though my email. I see an email Hollard saying unfortunately I will not receive any refund because I did not cancel or request cancelation for my other policies. Initially I was assisted by junior consultants and they called their team leader called Thoko who called manager in complaints department. The manager in complaint assigned Gugu to further assist. I am disappointed I have been with Hollard for more than 12 years and thought they are trustworthy company. Only now that I realize how *****ulent they're