Hollard Customer Service is BAD

I have requested that my monthly policy deductions should be on the last day of the month and unfortunately my request has not been granted as Hollard attempted to deduct on the 25th of December 2021 and there were no funds in my Bank Account, I contact Hollard and spoke to a consultant who assured me that they will deduct on the 31st of January as per our agreement. on the 28th of January 2022 my account was debited and there were no funds as I am on Pension and receive my monthly Pension Fund on the 31st. I have never had issues with my Regent Policy until it was bought by Hollard.

I am really stressed by this as my Policy might be cancelled by Hollard due to none payment and this will be unfair as I have tried numerous time to communicate with Hollard and have been assured that they will deduct on the last day of the month.

I have also been informed that my policy is in arrears and this due to the deductions been done on the wrong date.

My Policy will lapse and I will lose all the money that I contributed over the years due to Hollard's incompetence.