Hollard closed my policy instead of changing the premium to 5% and not 10%

8 February: my question for Hollard was: i want to cancel my premium increase and was told to write a letter which i did. the then sent me letters via email showing that 5% is for keeping my insured amount the same and 5% is for an increase of the amount. Fine i decided to accept the 5% increase not the additional cover. What a problem!!! every time i phone they say they are experiencing an error on the system. a very competent William eventually (after speaking to 2 other persons 3 times) assisted me and called me back and emailed me that the increase is changed. on 8 March i receive a letter stating that my policy is canceled. i phoned immediately but no one can assist and the managers are unavailable!!! i am still waiting!!! . i truly hope i can find some one willing to assist.