VM
Vuyo M

1 reviews | Active since Apr 2016

29 Jun 2016, 11:53

Hollard Claims takes forever

<p>I submit the claim by April for my late brother Thato Moji and till today I have no idea what is happing to my claim and when I call I can`t go thru the department dealing with my claim. I emailed Maggie Pertesen requiring an email where I could launch my complain but she never get back to me.</p>

0
Replies (3)
Hollard Life
Hollard Life's reply29 Jun 2016, 13:07
Official

Hello vuyo.moji

I am sorry that your claims experience has prompted you to contact us with a complaint.

I have referred your complaint to the relevant manager to investigate why your claim is delayed.

Feedback will be provided to you shortly.

Kind Regards

Lynne Lawrence

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VM
Vuyo M's update01 Jul 2016, 11:59
Reviewer Update

Thank you Mr Lawrence, I did recieve a call from Hollard and I did recieve a valid explanation of why my claim has been delayed

VM
Vuyo M's update02 Aug 2016, 07:58
Reviewer Update

Now am lost cause I told that I will recieve a call two weeks ago but still I have not, Am not sure how far this claim will take. it`s now 4 months since I submit my claim