Nmm
Neo mahlangu mahlangu.neo

1 reviews | Active since May 2024

17 Jan 2025, 11:47

Hollard Claims Employee *****/****

I’ve been ****med by hollard claim handler yesterday the 17 December for the payment of my late mother’s funeral claim. The claim handler called and verified that he is a legit employee of hollard and verified my policy details. He then proceeded my claim and requested that I supply my card details and cv number to released funds. The amount of R9987 then went out without approval to an online shopping site called Bash. The claim handler used the below *** to contact me and process the funeral payment. He also confirmed that I should get airtime and groceries vouchers of which they will reflect shortly after I have switched off and rebooted my phone. A sim swap message came after switching the phone on, and the transaction has gone through. A police case of number Message from SAPS. Case registered on 2024-12-18 at CRYSTALPARK Station. ref nr CAS 126/12/2024 - contact details: . Do NOT reply to this SMS. Absa *****ulent case and hollard ***** has been lodge.

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Replies (5)
Hollard Life
Hollard Life's reply17 Jan 2025, 12:45
Official
Hello Neo M
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.

Kind Regards,
Social Resolutions Team
Hollard Life
Hollard Life's reply17 Jan 2025, 16:26
Official
Hello Neo M

Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.

Please do not hesitate to contact us, for any future concerns or compliments.

Kind regards,
Social Resolutions Team
Hollard Life
Hollard Life's reply27 Jan 2025, 11:24
Official
Hello Neo M

Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.

Please do not hesitate to contact us, for any future concerns or compliments.

Kind regards,
Social Resolutions Team
Nmm
Neo mahlangu mahlangu.neo's update28 Jan 2025, 09:01
Reviewer Update
Hollard, your conclusion in this matter is not satisfactory and does not factor my questions about your internal processes. You are now ignoring me.
Hollard Life
Hollard Life's reply28 Jan 2025, 10:53
Official
Hello Neo M

Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team informed us that your matter has been resolved.

Please do not hesitate to contact us, for any future concerns or compliments.

Kind regards,
Social Resolutions Team