Hollard claim

I am truly broken with hollard service. I have even to there branch in southgate regarding my jets account claim till fate no response from them they rather sent me to ombudsman. I am pregnant and so stressed that my jets account after being retrenched is behind on payment and every month I get a statement it scares me because I worked so hard to build my credit and yet today not jets or hollard is active but when I was working I was an active and good payer. All I ask is for hello Peter to please assist me in this matter because hollard it's been few months since my complaint and they havent assist me and I dont hav3 money to even take a taxi or take care of my child at this point so how will I pay jets ? Hence I thought of reporting this business because I paid the insurance and now they cany help me and my payment with jets is just increasing I hardly know what It is that I took since being retrenched April 2020that I'm owing every month 500 to jets .now hollard giving me problems . Please can hello Peter assist me