Hollard changed my funeral policy amount without consulting me!!!!!!!!!!!!!!!

on the 26 January 2016 i took out 3 funeral polices for myself, my mother and my father for R50 000 each. last week Tuesday on the 6th April my mother passed away, i called Hollard Funeral for my claim, they sent me all the documents i needed to submit and i did.

i then called this morning for an update because no one at Hollard bothers to call me back, they say my policy number is wrong it has lapsed. they claim that the R50 000 polices has all lapsed and the new policies are for R10 000 each.

i asked them if the policy lapsed who opened new policies and they can answer, my mothers funeral in on the 14th April in 2 days and i already made a loan for R35 000 to cover what i could, when opening a policy you receive a mail confirmation regarding the policy and the amount of the policy, i have the emails that stats R50 000 but have never received and emails for this R10 000 policies and if the pay out amount changed then why didn't the debit amount change? it keeps going up.

Hollard is giving me a really bad experience and i dont need it at this time!!!!!!!!