TM
Tumelo M
1 reviews | Active since May 2009
05 May 2023, 16:29
Hollard Cellphone Insurance is a BIG ****
I logged a loss for my cellphone which was covered under Hollard Insurance. The claim was then declined with reasons from Hollard that they have not received Premiums but the policy is Active and Insurance Premiums have always been being deducted from my Account. After long conversations, I received an SMS saying my Policy is cancelled and surprisingly, the cancellation date of the Policy is 2 days after I logged the claim.
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Replies (3)0
Replies (3)
Hollard Life's replyOfficial
05 May 2023, 20:15Hello Tumelo,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply05 May 2023, 20:15
Official
Hello Tumelo,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
TM
Tumelo M's updateReviewer Update
12 May 2023, 09:32hi Hollard,
You are yet to contact me. None of you "SOHVA, IUA and Hollard" are taking responsibility for this query and you are sending me from pillar to post between 3 institutions. SOHVA will tell me to call IUA, IUA will tell me to call Hollard, Hollard will tell me to call SOHVA/IUA. How will this be resolved if you all can't get in a conference call or all respond to 1 email chat? You are taking people for a ride and you are ****ming people. I was at the Edgars Store yesterday to settle and close the account and also cancel 4 policies that I had with Hollard, there were so many complaints regarding the claims of cellphones. I am glad I will never have to deal with dishonest ****** like you again.
You are yet to contact me. None of you "SOHVA, IUA and Hollard" are taking responsibility for this query and you are sending me from pillar to post between 3 institutions. SOHVA will tell me to call IUA, IUA will tell me to call Hollard, Hollard will tell me to call SOHVA/IUA. How will this be resolved if you all can't get in a conference call or all respond to 1 email chat? You are taking people for a ride and you are ****ming people. I was at the Edgars Store yesterday to settle and close the account and also cancel 4 policies that I had with Hollard, there were so many complaints regarding the claims of cellphones. I am glad I will never have to deal with dishonest ****** like you again.
TM
Tumelo M's update12 May 2023, 09:32
Reviewer Update
hi Hollard,
You are yet to contact me. None of you "SOHVA, IUA and Hollard" are taking responsibility for this query and you are sending me from pillar to post between 3 institutions. SOHVA will tell me to call IUA, IUA will tell me to call Hollard, Hollard will tell me to call SOHVA/IUA. How will this be resolved if you all can't get in a conference call or all respond to 1 email chat? You are taking people for a ride and you are ****ming people. I was at the Edgars Store yesterday to settle and close the account and also cancel 4 policies that I had with Hollard, there were so many complaints regarding the claims of cellphones. I am glad I will never have to deal with dishonest ****** like you again.
You are yet to contact me. None of you "SOHVA, IUA and Hollard" are taking responsibility for this query and you are sending me from pillar to post between 3 institutions. SOHVA will tell me to call IUA, IUA will tell me to call Hollard, Hollard will tell me to call SOHVA/IUA. How will this be resolved if you all can't get in a conference call or all respond to 1 email chat? You are taking people for a ride and you are ****ming people. I was at the Edgars Store yesterday to settle and close the account and also cancel 4 policies that I had with Hollard, there were so many complaints regarding the claims of cellphones. I am glad I will never have to deal with dishonest ****** like you again.
Hollard Life's replyOfficial
12 May 2023, 09:59Hi Tumelo,
We were still in the process of still investigating your complaint, as you provided us with the P.O.P of the premiums in question.
We were still in the process of still investigating your complaint, as you provided us with the P.O.P of the premiums in question.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply12 May 2023, 09:59
Official
Hi Tumelo,
We were still in the process of still investigating your complaint, as you provided us with the P.O.P of the premiums in question.
We were still in the process of still investigating your complaint, as you provided us with the P.O.P of the premiums in question.
Kind Regards,
Escalated Complaints Team