Hollard cash back is a ****

Hollard should stop calling people telling them they qualify for cash back if they have no intension of paying that money. I got a call to say I qualify for cash back and it will be paid within 7 working days, I'm still waiting Before that my husband was also called about 5 months back to date he hasn't received that money. when we do follow up, we are told its still with finance department pending authorization. if there are conditions to getting that money back, specify so that we know that there is a possibility of not getting that money than to wait for money that is not coming. this is unacceptable