Hollard cancelled funeral insurance.

Unhappiness started on the 3rd of January 2018 when Hollard debited R413,40. On the same month of January I made call to hollard and queried the debit order. Why I made a query? As per our agreement with hollard, they have been debiting my account every month on the 15th. When I asked about the amount taken on the 3rd, to my surprise I was told that I have upgraded my policy. I made it clear that I did not upgrade my funeral policy. I asked them to reverse and stop that so called upgraded policy and continued with funeral policy which I knew of. January 15th they did not take the money for the funeral insurance. I then received a text message that I no longer have a funeral insurance as I did not pay on the 15th. I called hollard and I was told there was no money in my bank Acc which was not correct as there enough money, than I was told I reversed the debit order and that again was not correct. I have proof that there was enough money and that I did not reverse any amount. I was told they are looking at my complaint. February the 15th I was expecting to be debited for January and February, sadly they didn’t. I made call again and I was given the same story and they said they’ll debit me for 3 months on the March 15th and i agreed . March 15th hollard did not keep their promise and I was given same story. I called hollard again on the 16th of March (ref no ********** 303) and the consultant said she has lodged a complaint and I’ll receive a call in 3 days. Till today I have not received a call from hollard. I feel ****** of all the contributions I have been making for the past years. If hollard has proof that there was a time when there was no money for them in my bank account, they must provide proof . I have been begging them to debit my account. I have never stopped or cancelled my funeral insurance with them.