MM
Matilda M
1 reviews | Active since Jul 2021
20 Jul 2021, 20:35
Hollard bad service on funeral cover
My aunt took a funeral policy and when her husband passed on and lodged a claim with Hollard, she received a very cold reception from Hollard. She is not in a position to enquire and she asked me to enquire on her behalf. She is really broken by her loss and by Hollard response to her claim which is now long over their turnaround time
Helpful (0)
Replies (2)0
Replies (2)
Hollard Life's replyOfficial
21 Jul 2021, 11:44Hello Matilda
We are saddened to hear about the loss of your aunts husband. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong.
Kind regards,
Natasha Vos
Hollard Life's reply21 Jul 2021, 11:44
Official
Hello Matilda
We are saddened to hear about the loss of your aunts husband. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong.
Kind regards,
Natasha Vos
Hollard Life's replyOfficial
21 Jul 2021, 14:08Hello Matilda
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that contact has been made with your aunt and her matter has been resolved.
Contact us for any future concerns.
Kind regards,
Natasha Vos
Hollard Life's reply21 Jul 2021, 14:08
Official
Hello Matilda
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that contact has been made with your aunt and her matter has been resolved.
Contact us for any future concerns.
Kind regards,
Natasha Vos