Hollard bad service

I submitted a claim to Hollard life on the 28/12/17 but I’m told my claim has not been accessed till to date and the call Centre agents are of no use cause they only say, the only assistant they can do is to escalate the matter only,they can not do anything else cause Ialso ask for any senior person to assist but was told the is no one and nothing they can do and to make matters worse was that I have been calling every week yet I’m told same story that my matter is being escalate but nothing happens. I’m very disappointed with the service I’ve received from Hollard life insurance.