HOLLARD - BAD CUSTOMER SERVICE

Poor customer service. On 27 October 2021 I was debited twice on 1 account. On 28 October I contacted the Insurance, and was told that since my policy is from Two Mountains, they are migrating to Hollard... so then if they are migrating, I did not get a notification for that and again the DOUBLE DEBIT. I was very upset. There is no communication. I asked when I will receive my refund, and I was told in 24Hours as it was an error. 24Hours later, still no feedback - today it is 02 November and I have not received a call from Hollard. I phoned to find out the refund since I have been waiting since 28 October. I spoke to 3 people, who do not know what is happening, No customer service and spoke to a guy named "Titos" who was so rude, and actually mentioned that I am not the only one. He even told me that he does not have customer service, as he was so rude and shouting me on the phone! Such bad customer service especially when Hollard are the ones who made an error and there is no communication and calls regarding this error! I NEED MY REFUND!!