HOLLARD - bad after sale service

<p>My husband took out a funeral policy on the life's of my parents (who doesn't have any cover). We searched the internet and asked HOLLARD to phone us back. I myself explained to the operator the reason we wanted the policy. (please refer to voice recording). After a few months we started to ask for documentation. We had NO response. </p> <p>We went to a broker and asked for assistance. The broker discovered that the documentation were posted to my Parents. After my dad sends me the paperwork, we examined it and discovered a LOT of mistakes.</p> <p>1: My parents are the policy holder - WRONG</p> <p>2. Only after my mother dies, the money goes to my husband. (with what money are we supposed to burry my father then??)</p> <p>3. My husband are the owner and the beneficiary of the policy.</p> <p>4. The broker send me the documentation she send to HOLLARD to make the necessary adjustments. AND still HOLLARD does not respond. This is now going on for a month. My parants are not well, and are not spring chickens. We need the adjustments made ASAP. </p> <p>5. The address needs to be updated.</p> <p>WHERE IS HOLLARD????</p>