BM
Brighton M
1 reviews | Active since Feb 2021
13 Mar 2023, 09:03
Hollard are ********
January 2022 l got a loan through DirectX which was insured under Hollard Premium Group life. I never missed my premium payments. February 2023 l made a claim and they declined based on non payment of premium on 30 June 2020. These are ********, they just pick a reason to decline your claim even if it does not make sense. Insurance taken in 2022 and decline for non payment 2 years before the loan and insurance was taken. Please stay away from these ******** called Hollard.
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Hollard Life's replyOfficial
13 Mar 2023, 10:55Hello Brighton,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply13 Mar 2023, 10:55
Official
Hello Brighton,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
BM
Brighton M's updateReviewer Update
17 Mar 2023, 17:34I received a call from Vaughn from Direct Axis. There is confusion and ignorance from claims department.
With reference to DAUM106232 claim which is being declined. I worked from year 2012 to 2022. Firstly for the period from year 2012 to 2020 then the company was boughtout including employees from year 2020 to 2022. There was never a break in employment. The claims department declines my claim because they don't expect 2x UI19. They ignored my second UI19 form which is for the company which retrenched me and chose to stick to the first UI19 which is for the company boughtout in year 2020. They have all the documents but still declines regardless. It's really absurd.
It's purely a **** by this insurance company called Hollard. They will try by all means not to pay out your claim.
With reference to DAUM106232 claim which is being declined. I worked from year 2012 to 2022. Firstly for the period from year 2012 to 2020 then the company was boughtout including employees from year 2020 to 2022. There was never a break in employment. The claims department declines my claim because they don't expect 2x UI19. They ignored my second UI19 form which is for the company which retrenched me and chose to stick to the first UI19 which is for the company boughtout in year 2020. They have all the documents but still declines regardless. It's really absurd.
It's purely a **** by this insurance company called Hollard. They will try by all means not to pay out your claim.
BM
Brighton M's update17 Mar 2023, 17:34
Reviewer Update
I received a call from Vaughn from Direct Axis. There is confusion and ignorance from claims department.
With reference to DAUM106232 claim which is being declined. I worked from year 2012 to 2022. Firstly for the period from year 2012 to 2020 then the company was boughtout including employees from year 2020 to 2022. There was never a break in employment. The claims department declines my claim because they don't expect 2x UI19. They ignored my second UI19 form which is for the company which retrenched me and chose to stick to the first UI19 which is for the company boughtout in year 2020. They have all the documents but still declines regardless. It's really absurd.
It's purely a **** by this insurance company called Hollard. They will try by all means not to pay out your claim.
With reference to DAUM106232 claim which is being declined. I worked from year 2012 to 2022. Firstly for the period from year 2012 to 2020 then the company was boughtout including employees from year 2020 to 2022. There was never a break in employment. The claims department declines my claim because they don't expect 2x UI19. They ignored my second UI19 form which is for the company which retrenched me and chose to stick to the first UI19 which is for the company boughtout in year 2020. They have all the documents but still declines regardless. It's really absurd.
It's purely a **** by this insurance company called Hollard. They will try by all means not to pay out your claim.