HOLLARD ARE A BUNCH OF ****MERS

I took out a funeral policy for a few members of my family in 2019. In March of 2023, one of those extended family members passed on after a long illness. I struggled to get hold of Hollard to claim after being sent from pillar to post. Finally in May of 2023, I decided to physically go to their offices. Upon my arrival, I was still given the run around, so while I was there I tried to communicate with them telephonically to lodge the claim. I was informed that the payout would be R34 000+,(I am sure a recording of this phone call is available). I submitted all documents and went my way. A few days later, an amount of R23 000 was paid into my bank account which was much less the confirmed amount. When I enquired about this, I was told the consultant who confirmed the amount was a new employee and this was accidental. This was a lie as even the policy document confirmed this amount. Hollard promised to investigate the matter, however I am yet to receive any feedback. It is very unfortunate that we are advised to prepare for death, yet when the time comes to claim for such an event, we are given the run around while dealing with a loss. Hollard does not care about its people.